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By IBM Redbooks

ISBN-10: 0738493635

ISBN-13: 9780738493633

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In addition to showing the architectural components, we have included the products available that enable the solution. The product names in parentheses are IBM BPM software offerings, and those in quotation marks are other associated IBM software offerings. Chapter 1. Understanding Business Performance Management 21 Development Services Process Services (WebSphere BI Modeler) Business Performance Management Services (Tivoli BSM, Tivoli SLA) (WebSphere BI Monitor) Interaction Services (IBM Workplace) (WebSphere Portal) (DB2 Alphablox) Process Services Information Services (WebSphere “WebSphere BI Server” Information Integrator) “WebSphere BI (DB2 Alphablox) Server Foundation” Connectivity Services Partner Services Business Application Services “WebSphere BI Connect” “WebSphere Application Server” Application & Information Assets “WBI Adapters” (DB2 Data Warehouse Edition) Infrastructure Management Services “Tivoli Intelligent Orchestrator” “Tivoli Access Manager” “Tivoli Monitoring” Figure 1-3 BPM reference architecture The IBM BPM Platform IBM has also developed a BPM Platform that enables the assembly of components encompassing business partner products and IBM foundation technologies.

Taking corrective action is the critical step that closes the loop and turns BI into BPM. A good BPM system will at a minimum offer a list of possible corrective actions to be evaluated. A better system would recommend the most appropriate solution to correct the problem, and might even take the corrective action automatically. Clearly, an enterprise-wide BPM solution is likely to contain all of these possibilities. 4 Analytic applications Analytic applications assist business users and analysts as they investigate information provided by a BI system and its underlying data warehouses.

The reason why exception management and alerting need to be separate is because exceptions may be raised in a variety of tools and applications, and a common alert mechanism is required for managing and routing those exceptions. Without a common alert facility, managing and coordinating exceptions becomes difficult as exception activity increases. In many BPM applications, exception and alert management is combined into a single facility. This can make it difficult to integrate these applications into a common alert framework.

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Business Performance Management . . . Meets Business Intelligence by IBM Redbooks

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